Terms of Service

You must read and agree our Terms of services before buying our services.

image description

The following terms and conditions (these “Terms”) govern the provision by Royal Clouds (“Company”) of the services and/or products (referred collectively herein as “Services and Products”) described on the Server Order Form, the Service Level Agreement and Service Exhibit attached hereto (collectively the “Service Descriptions”) and defined in any of the Company’s product support listing, to the customer (“Customer”) identified on the Service Descriptions. The Service Descriptions, these Terms and the attachments and any addenda hereto, executed with respect to the Services and Products, are referred to herein, collectively, as this “Agreement.” Royal Clouds reserves the right to change and update this document as needs change or arise.

Disk Space and Bandwidth

Customer will be provided with the amount of disk space and bandwidth stated in their quote or plan from Royal Clouds. Disk space usage and bandwidth usage are monitored by Royal Clouds and will be provided to the client to use at their leisure. Customers are responsible for purchasing additional disk space or bandwidth beyond that detailed in their “Plan” or to remove files and stop network usage in order to bring their usage with their Plan’s limit. In one month you may use a extra 5% of your quota, however continued heavy usage of this will require an upgrade or extra usage fees.


Jurisdiction and Jurisdictional Disputes, Legal Responsibilities

The parties expressly recognize that, where Royal Clouds is acting solely as Customer’s Host, Royal Clouds is not engaged in, and is not actively soliciting, interstate or international commerce for said Customer. Where Royal Clouds is a named party to any type of dispute or litigation involving any acts by Customer that affect out-of-state persons or entities, Customer agrees that it shall indemnify, hold Royal Clouds harmless, defend Royal Clouds exhaustively (including all legal cost(s), and challenge the jurisdiction of out of state authorities over Royal Clouds).


Storage & Backups

Royal Clouds shall store Customer’s web sites, files, email and databases on their servers. The parties expressly recognize that internet servers and links are susceptible to crashes, down time, vulnerabilities and that from time to time Royal Clouds may need to preform maintenance on their services. Backups may be requested at any time if you have cPanel hosting, however Royal Clouds is not responsible for data that you may have lost due to said crashes, down time or vulnerabilities. In addition Royal Clouds will not support illegal activities by providing you with a backup if your Web Hosting contains any of the materials found under the Abuse section of this document.


Maintenance

Royal Clouds may temporarily suspend all service for the purpose of repair, maintenance or improvement of any of its systems, or whatever it deems necessary to maintain adequate services. However, Royal Clouds shall provide prior notice within 24 hours for all maintenance. Failure to provide prior notice on our part does fall under our SLA. Invalid rDNS records may be removed in our own discretion.


Bandwidth

Royal Clouds agrees that it shall maintain a minimum of 1Gbit/s connections to our servers. However, Royal Clouds does not guarantee any response rate or download speed beyond our control, as this is depending on Customer’s and End Users ISP connections. We do NOT guaranty a set internet speed to your server. We do recommend, however, that you take advantage of our “speed and ping” test, prior to placing your order with Royal Clouds. Your refund rights will be voided if you use more than 10% of your package’s bandwidth quota. Your service will be suspended if it receives and or sends any DDoS attack. Service activation or termination after the suspension will be in our sole discretion.


Security

The parties expressly recognize that it is impossible to maintain flawless security, therefore the customer is solely responsible for properly securing their hosting service provided by Royal Clouds including changing initial passwords and making any security adjustments and patches over time. Customer is solely responsible for any damage caused by such unauthorized access, and Customer indemnifies and holds Royal Clouds harmless for any compromise of Customer’s security that resulted from their own actions, the actions of Royal Clouds or the actions of any third party.


Privacy

Message and data encryption is possible on Royal Clouds, however Customer is solely responsible for encoding their web site, content, and data to conform with generally accepted encryption standards, and Customer indemnifies and holds Royal Clouds harmless for any compromise of Customer’s encryption method. Royal Clouds respects the individual privacy of each user, however breaches in security and personal mistakes on the part of our employees do happen. You agree to indemnify and hold Royal Clouds harmless and blameless for any compromisse of your personal, business, or private information in any form.


Refunds

Refunds are available on our Shared hosting for 30 days, 7 days for VPS or Cloud servers there is no refund for our dedicated servers and any third party software, scripts like cPanel, Cloudlinux, Litespeed etc. if your account is suspended or terminated by violating our terms no refunds will be provided.


Limitation on Company Liability.

Company shall not be deemed to be in default of any provision of this Agreement or be liable for any failure of performance of the Services and Products (including server interruption) to Customer(s) resulting, directly or indirectly, from any

  • (i) weather conditions, natural disasters or other acts of God,
  • (ii) action of any governmental or military authority,
  • (iii) failure caused by telecommunication or other Internet provider, or
  • (iv) other force or occurrence beyond its control.

No fees paid by the Customer to the Company, (Royal Clouds) shall be refundable after 30 days or if the purchases included: control panel license fees, IP addresses or general products which are not services. The current term of this Agreement.
COMPANY SHALL NOT BE LIABLE FOR

  • (i) ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS OR LOSS OF REVENUE RESULTING FROM THE USE OF THE COMPANY’S SERVICES AND PRODUCTS BY CUSTOMER OR ANY THIRD PARTIES, OR
  • (ii) ANY LOSS OF DATA RESULTING FROM DELAYS, NONDELIVERIES, MISDELIVERIES OR SERVICE INTERRUPTIONS COMPANY PROVIDES THE SERVICES AND PRODUCTS AS IS, WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED COMPANY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE CUSTOMER SHALL BE SOLELY RESPONSIBLE FOR THE SELECTION, USE AND SUITABILITY OF THE SERVICES AND PRODUCTS AND COMPANY SHALL HAVE NO LIABILITY THEREFORE.

 


Miscellaneous

Failure by either Company (Royal Clouds) or Customer to enforce any of the provisions of this Agreement or any rights with respect hereto or the failure to exercise any option provided hereunder shall in no way be considered to be waiver of such provisions, rights or options, or to in any way affect the validity of this Agreement. If one or more of the provisions contained in this Agreement are found to be invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions shall not be affected. This Agreement may be executed in any number of counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same instrument.


Copyright

Royal Clouds is not responsible for copyright infringements caused by what the Customer hosted on Royal Clouds servers. if any customer will violate the copyright terms the account will be suspended and no refund will be provided.


Pornographic Material

Pornographic material is not allowed to be hosted on our hosting services. if any client found to be doing so will be canceled immediately upon discovery and reported to the proper authorities.


Suspension and Termination.

Royal Clouds will suspend any Hosting Services after 7 days of non-payment. After 5 days of non-payment, Web Hosting will be terminated along with all data, IP addresses, and other information. Repeated failure to pay invoices with termination will lead to account termination and a refusal of service.

  • Note:- Terminated account won't be recovered as our system delete the data after termination


    Banned Services

    All the following services are banned on RoyalClouds:

    • Topsites
    • Anonymizers
    • Pirated Software/Warez
    • AutoSurf/PTC/PTS/PPC sites
    • IP Scanners
    • Bruteforce Programs/Scripts/Applications
    • Mail Bombers/Spam Scripts
    • Banner-Ad services (commercial banner ad rotation)
    • Link generator scripts for downloading from other file dump sites
    • Facebook, Youtube, Twitter any type of bots, API scrapping.
    • Commercial Audio Streaming (more than one or two streams)
    • Escrow/Bank Debentures
    • High-Yield Interest Programs (HYIP) or Related Sites
    • Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
    • Sale of any controlled substance without prior proof of appropriate permit(s)
    • Prime Banks Programs
    • Lottery/Gambling Sites
    • MUDs/RPGs/PBBGs
    • Hacker focused sites/archives/programs
    • Sites promoting illegal activities
    • Forums and/or websites that distribute or link to warez/pirated/illegal content
    • Bank Debentures/Bank Debenture Trading Programs
    • Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com)
    • Mailer Pro
    • Public Proxies / VPN’s / TOR Exit
    • Video Encoding / Streaming
    • Minecraft server on OVZ (OK on KVM)
    • TeamSpeak
    • Public Game Servers
    • Virtual currency mining
    • zPanel / Kloxo (Kloxo-MR is okay)
    • .exe files/scripts
    • DDoS-prone applications or booters / flood scripts
    • QEMU / Wine / Nested Virtualization and related
  • NOTICE: IF YOUR ACCOUNT IS FOUND TO CONTAIN ILLEGAL ACTIVITY, ILLEGAL MP3 FILES, PIRATED SOFTWARE, HACKER PROGRAMS, WAREZ PROGRAMS, OR ANY OTHER ILLEGAL FILES, YOUR ACCOUNT WILL BE TERMINATED IMMEDIATELY, WITHOUT NOTICE, AND A $50.00 CANCELLATION FEE WILL APPLY. ADDITIONALLY, Royal Clouds WILL NOTIFY THE PROPER AUTHORITIES OF YOUR ACTIONS.

  • Server Abuse

    Any attempt to undermine or cause harm to a server or customer of Royal Clouds is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund.


    Refusal of Service

    We reserve the right to refuse, cancel or suspend service, at our sole discretion. All sub-networks, distributive hosting sites and dedicated servers of Royal Clouds must adhere to the above policies, with the exception of system resources in respect to dedicated servers.


    Billing

    By the Account Activation Date of each month, Royal Clouds shall either:

  • (1) debit the client's credit card (when such information has been provided by the client); or
  • (2) deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month. When an invoice is delivered to the client, payment shall be remitted to Royal Clouds by no later than the specified payment due date. Royal Clouds shall be entitled to immediately terminate this agreement for client's failure to make timely payments. You will be provided with an invoice on a monthly basis. All credit cards are billed automatically on a monthly basis. It is the client's responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, we will send an e-mail notification, at which point we will need to be provided with another credit card account number within 24 hours. If we do not receive a response within 24 hours, the account, and all accounts under that account plan, will be suspended.
  • (3) If you don't pay your invoice on its date your service will be suspended and late fees will be added and within next 30 day you cant pay your service will be terminated
  • Service Fees
  • Certain services carry a setup fee charged by Royal Clouds to client, which must be paid by client in order to have use of said services. If client terminates this agreement, client shall be responsible for any and all outstanding fees owed to Royal Clouds and agrees to pay any and all fees incurred by client. Because the services are provided on a monthly basis, the client will be responsible for service fees incurred each month, regardless of when client provides notice of termination. Thus, for example, if the client provides notice of termination on the 7th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded.


    Account Deactivations

    Any account deactivated due to non-payment will require a reactivation fee of $20.00 prior to reactivation.


    Cancellation Refunds

    We DO NOT refund partial monthly fees to accounts. We require 30 days notice for a cancellation.


    Refusal of Service

    We reserve the right to refuse, cancel or suspend service, at our sole discretion.


    Violations

    Violations of these Acceptable Use Policies should be referred to support@royalclouds.net. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.


    Disclaimer

    Royal Clouds cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by Royal Clouds are resold. Thus, certain equipment, routing, software and programming used by Royal Clouds are not directly owned or written by Royal Clouds. Moreover, Royal Clouds holds no responsibility for the use of our clients' accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as Royal Clouds sees fit.


    Account Activation

    By activating your account with Royal Clouds, you agree to the above policies, Terms and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.

  • NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.

  • Server Uptime Guarantee

    Royal Clouds guarantees 99% service (http, ftp, pop, imap, smtp) uptime on all hosting plans. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of excessive downtime.

  • Royal Clouds reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.



    Okay, I agree with these take me to home.
  • Need help? chat With our Friendly support team

    24/7 Live Chat support, Email any time or Post A TicketPost A Ticket